Month: August 2021

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How to Improve Construction Communication


Successful construction project completion requires effective communication. When you communicate effectively, you improve teamwork and project collaboration. On the other hand, poor communication causes delays, misunderstanding, and unnecessary issues. If looking for ways to improve communication in your construction project, these tips should guide you.

Develop a Chain of Command

Establish a command chain for all communications in your construction project. Typically, contract documents require communications between project owners and general contractors to pass through their architects. Architects communicate with the general contractors and consultants, while the general contractor communicates with subcontractors and suppliers. The primary contact point for a general contractor is the project superintendent. Nevertheless, contract documents like specifications, drawings, information requests, and change order forms are the basis for all communications.

Select an Effective Communication Method

People communicate in different ways during construction. But whether you communicate nonverbally or verbally, ensure that you have used the suitable method depending on the message. In most cases, people in a construction site communicate through meetings, hand signals, drawings, and signs. Also, construction workers take photos, compile reports, review change orders, and create information requests. Each of these communication methods has its pros and cons. Therefore, select the most effective way in every situation to simplify and expedite information exchange.

Listen Actively

When engaging in oral communication via phone or in person, listen actively. That means you try to understand the speaker and even take notes when necessary. Also, use nonverbal signals to show your understanding and maintain eye contact. Additionally, avoid talking over the other person or interrupting them. Instead, avoid forming responses and concentrate on what the other person tells you until they finish speaking.

In addition to these tips, maintain professionalism in all communications. That means avoiding slang that may confuse communications. Additionally, be concise and clear. …